90-day warranty + returns

Our Guarantee

Our Promise To You
At Veinci, your satisfaction and peace of mind are our top priorities. We are committed to delivering high-quality products and exceptional customer service. To ensure you feel confident with every purchase, we offer a comprehensive 90-day warranty and a straightforward 90-day return policy.

90-Day Warranty
We believe in the durability and excellence of our products. If you encounter any issues with your item, whether it arrives damaged or develops a fault within 90 days of purchase, our warranty policy has you covered. Here’s how it works:

Warranty Claims
If your item is damaged or defective, simply contact our customer care team within 90 days of your purchase. We will promptly process your warranty claim and ship out a free replacement. This ensures that you continue to enjoy our products without any interruption.

One Free Replacement
Please note that our warranty policy includes one free replacement per item in a specific order. This allows us to efficiently manage and address any issues while maintaining our commitment to quality.

90-Day Return Policy
We understand that sometimes a product might not meet your expectations. Our 90-day return policy offers a hassle-free way to return items:

Return Eligibility
To be eligible for a return, the item must be undamaged and in its original packaging. This helps us ensure that the product is in a suitable condition for resale.

Simple Return Process
If you wish to return an item, simply reach out to our customer care team within 90 days of your purchase. We will guide you through the return process and ensure that everything is handled smoothly.

Refund or Exchange
Once we receive the returned item and verify its condition, we will process your refund or exchange as per your preference. Our goal is to make sure you are completely satisfied with your experience.

Thank You
At Veinci, we strive to make your shopping experience as enjoyable and worry-free as possible. Our 90-day warranty and return policy are designed to provide you with the confidence and assurance you deserve. Shop with us, knowing that we are here to support you every step of the way.

Contact Us
For any questions or to initiate a warranty claim or return, please contact our dedicated customer care team. We're here to help!