Your Veinci jewelry will typically be shipped within 3–5 business days. Standard shipping generally delivers within 7–16 business days, while express shipping takes 5–8 business days.

Made-to-order items, such as bespoke designs or birthstone inserts, may take longer to dispatch. However, simple designs like initials, charms, or birthstones are generally not considered made-to-order and follow the normal dispatch timeframe.

Rest assured, we always strive to minimize any delays and appreciate your patience.

We’ll send you an email with your tracking number once your order has shipped, so you can find it there. You can also log into your account on our website to view your tracking information anytime.

After your order is shipped from Veinci, you'll receive an email with a tracking number. To track your order, simply go to the 'Track Order' page on our website, which will redirect you to ParcelsApp. Alternatively, you can go directly to ParcelsApp and enter your tracking number there. While Veinci is not affiliated with ParcelsApp, many of our customers find it efficiently tracks our orders, providing an easy way to follow your order's journey to you. While we try to provide websites that do not have intrusive ads, we cannot always guarantee the websites will not update their platforms. For reference, you will never have to pay to track your order—just refrain from clicking on ads, popups, etc. Never pay someone to track your shipment; we are not affiliated with those services, and we do not profit from you tracking your order.

To maximize delivery speed and efficiency, items may ship from different warehouses. Best sellers, free gifts, and certain items are often shipped separately from other products. As a result, you likely have multiple tracking numbers, and the remaining items will arrive in separate deliveries—nothing to worry about!

For more details on tracking, refer to our "How can I track my order after it's been shipped?" FAQ. If you need further assistance, contact us at support@veinci.com, and make sure to include your order number, name, address, or any other identifiable information to help us assist you quickly.

Start by checking around your home or other areas where the package might have been left. It’s also a good idea to ask family members, neighbors, or anyone else who might have accepted the delivery on your behalf. Additionally, contact your local post office to see if they have any further information.

In some cases, tracking updates can be premature, and the package may arrive a few days later. If 5 days have passed and you still haven’t received your order, please contact us at support@veinci.com. Be sure to let us know you’ve exhausted all options and include your order number, name, address, or any other identifiable information to help us assist you quickly.

If your order was just shipped, please allow up to 7 days for the tracking information to update. Occasionally, items may be misscanned or take a bit of time to leave the warehouse or be picked up by the delivery service.

If the package is already in transit but tracking stops updating unexpectedly, please contact us at support@veinci.com after 7 days. Be sure to include your order number, name, address, or any other identifiable information so we can assist you quickly. If necessary, we’ll be happy to arrange a free replacement.

Unfortunately, once your order has shipped, it cannot be canceled. However, we’ll be happy to assist you with an exchange or return once it arrives. Simply contact us at support@veinci.com and be sure to include your order number, name, address, or any other identifiable information to help us assist you quickly.

For our international customers, we're pleased to offer free global shipping. There are no additional costs for international shipping when you order from Veinci, so you can enjoy our exquisite jewelry no matter where you are in the world!

It’s important to make sure that your shipping information is accurate at the time of purchase. If we catch the error before the order ships, we’ll contact you to correct it. However, if the item is rejected upon delivery due to an incorrect address, we may be able to ship a free replacement in certain cases.

To avoid issues, please double-check all your details before placing your order. If you need further assistance, contact us at support@veinci.com, and be sure to provide your order number, name, address, or any other identifiable information to help us assist you quickly.

We offer Shipping Protection on all orders for an additional $3 USD. This protects your purchase in case of loss in transit, damage, delivery attempt failure, theft, or if tracking shows delivered but you didn’t receive the package.

Without Shipping Protection, we cannot guarantee refunds for orders marked as delivered that the buyer reports as not received. For peace of mind, we highly recommend adding this option at checkout.

Ensuring your jewelry fits perfectly is key to us at Veinci. Many of our pieces are resizable for a custom fit. For those that aren't, we provide detailed sizing in the product descriptions. If you're unsure, please measure according to our sizing guide or contact us for assistance — we're here to help you find the perfect piece!

If the jewelry you receive doesn’t meet your expectations, no worries! Veinci offers a 90-day money-back guarantee. Simply email us your order number, include a picture, and provide an explanation of the issue. We’ll provide all the necessary information to return the item, whether you’d like an exchange or a full refund. Your satisfaction is our top priority!

By purchasing with Veinci, you help contribute to animal welfare around the world, allowing us the amazing opportunity to donate a portion of our profits to animal sanctuaries and rehabilitation centers each month. As Veinci grows, our impact on animal welfare grows, providing care and aid to a variety of animals in need.

We understand that plans can change! If you need to update or cancel your order, please email us at support@veinci.com within the first hour of placing it. While we’ll do our best to accommodate changes, it can become challenging due to our fast processing times. If your order has already shipped, don’t worry—we can assist you with an exchange. Be sure to include your order number, name, address, or any other identifiable information to help us assist you quickly.

To remove an item, simply click the bin icon or remove text at the top right of the product you want to delete. Please note that free gifts included in your cart cannot be removed—they’re unlocked when your cart reaches a certain amount. But don’t worry—they’re completely free! The same applies to the eBook, which is also a free bonus for our valued customers.

If your order includes "Veinci's Guide To Timeless Elegance: Mastering Jewelry Styling" (a free PDF) or "Shipping Protection", this is likely the reason. These are virtual services fulfilled instantly, which can trigger a “delivered” notification via the Shop App or email. Rest assured, this doesn’t mean your physical items have been delivered yet—only the digital content is immediately accessible via email.

We send an order confirmation email automatically after every purchase. In some cases, the email might end up in your spam or junk folder, so please check there first. It’s also possible that the email address was mistyped during checkout.

If you still can’t locate the confirmation, please reach out to us at support@veinci.com. Be sure to include your order number (if available), name, address, or any other identifiable information, and we’ll help you confirm your order.

If you're having difficulties placing an order, we can make it easy by sending you an invoice directly. Simply contact us at support@veinci.com and provide the following details:

• Currency (e.g., USD)
• Product Title and Variants (List the products, quantity, and specific options for each item)
• Shipping Protection (Whether or not you want to include it. Over 70% of our customers add it, and for how affordable it is, it’s a no-brainer—it protects your order against damage, theft, or loss.)

Example:

• Currency: USD
• Adjustable Letter Initial Bracelets
• 1x (White / A)
• 1x (Black / B)
• 1x (Pink / C)
• I want shipping protection.
  

If you accidentally added a product to your order, the process is the same as updating or canceling an order. Please email us at support@veinci.com within the first hour of placing it. While we’ll do our best to accommodate changes, it may not always be possible due to our fast processing times. If the order has already shipped, we’ll still be happy to assist you with an exchange.

Be sure to include your order number, name, address, or any other identifiable information to help us resolve the issue quickly.

Some of our products offer exclusive discounts through the Bundle app, such as volume discounts (buy more, save more) and other special offers. To get started, select the quantity you’d like to buy—1, 2, 3, 4, or more. For each item, choose your preferred options (like bracelet styles), then click Add to Cart. Your exclusive discount will be automatically applied.

Please note that the discounts are perpetual—for example, if you buy 6 items, the first 4 will have the "Buy 4" discount rate, and the remaining 2 will get the "Buy 2" discount rate.

The eBook is completely free, so if you’re not interested, you can simply ignore it. There’s no need to download it or worry about it—it won’t affect your order in any way.

Our lifetime warranty ensures peace of mind with every purchase! We will replace any item once, free of charge. However, a $10 USD fee applies to cover shipping, handling, packaging, and labor. To file a claim, please visit this link: File Warranty Claim.

Please understand that Veinci is a family-owned and operated brand, and our Customer Care Concierge team is made up of dedicated individuals specializing in customer support. We do our best to respond as quickly as possible. Sending duplicate emails or forms won’t speed up the process—rest assured, we’ll get back to you within 24-48 hours. We truly appreciate your patience and understanding.