At Veinci, we value your trust and strive to maintain the highest standards of transparency and honesty. Here’s some important information to help you make informed decisions when shopping with us.

Customer Reviews
To provide you with the best insights into our products, we collect reviews from various external sites. These reviews reflect genuine customer experiences and help you understand the quality and satisfaction associated with our jewelry.

Jewelry Care and Sensitivity
Our jewelry is designed to be hypoallergenic and tarnish-resistant. However, it's important to note that no jewelry is perfect. Skin sensitivity can vary from person to person, and while our pieces are crafted to minimize allergic reactions, some individuals may still experience sensitivity. To ensure your jewelry remains in excellent condition, it's crucial to avoid direct contact with water. Proper care and maintenance will help preserve its quality and appearance.

High-Quality Materials
Jewelry on our site that is labeled with "18k," "S925," or similar designations is made from higher quality materials. These pieces have a very low chance of causing skin allergies or tarnishing, ensuring a more comfortable and lasting experience for you.

Shipping Information
To maximize the efficacy of our free shipping, we may ship our packages from overseas warehouses. This does not affect the quality or speed of delivery. We strive to ensure that shipping speed is efficient, and the quality of your jewelry remains unaltered during the shipping process.

Additionally, your order may arrive in separate shipments because different warehouses hold different items. This allows us to get your products to you as quickly as possible without compromising on quality.

Warranty Information
We proudly offer a lifetime warranty on our jewelry to ensure your peace of mind. However, please note that this warranty is void if Veinci goes out of business. Our commitment to quality and customer satisfaction remains unwavering, but we believe in being transparent about all conditions related to our warranty.

Thank you for choosing Veinci. We are dedicated to providing you with high-quality, beautiful jewelry and exceptional service. If you have any questions or need further assistance, please don’t hesitate to contact our customer care team. We're here to help!