Veinci Lifetime Warranty: File A Claim
Lifetime Warranty
90-Day Returns & Exchanges
Profits Support Animals
Hypoallergenic & Tarnish Resistant
DESCRIPTION
Easily file your Lifetime Warranty claim with this service fee. This fee covers shipping, handling, packaging, and processing to ensure a smooth replacement of your jewelry. To proceed, please provide your order number, the product you wish to replace, and a photo of the damage. We're dedicated to making it right for you.
SHIPPING
Veinci offers free international shipping, while express shipping and priority processing can be selected at checkout. Dispatch times are 2–5 business days.
- Free standard shipping: 7–14 business days.
- Expedited shipping: 5–8 business days.
- Made-to-order items, like bespoke designs or birthstone inserts, may take longer.
- Simple designs (initials, charms, birthstones) are not considered made-to-order and follow the normal dispatch timeframe.
DO I HAVE TO PAY DUTIES?
All import duties and taxes are covered by Veinci. For further details, consult your local authorities.
PAYMENT OPTIONS
Veinci accepts payments via credit card, debit card, PayPal, Apple Pay, G-Pay, and more. We accept most major credit card companies, including Visa, Mastercard, American Express, Diners, Discover, Maestro, and others.
Shop Pay and Klarna allow you to enjoy your purchase immediately, offering flexible options to pay within 30 days. Shop now and pay later!
If you have any payment issues, please contact us, and we’ll get it sorted as soon as possible.
90 DAY RETURNS
LIFETIME WARRANTY & CARE
Warranty
Veinci proudly guarantees the quality of every piece with a Lifetime Warranty. If your jewelry tarnishes or has any manufacturing defects, we’ll provide a replacement at no extra cost. In some cases, a very small service fee is applied to cover shipping, handling, packaging, and processing—it’s minimal and nearly negligible.
Care
To keep your jewelry looking its best, store it in a cool, dry place and avoid contact with harsh chemicals. Use a microfiber cloth to clean your piece, restoring its luster and shine while removing any residue from lotions, fragrances, or other products.
Easily file your Lifetime Warranty claim with this service fee. This fee covers shipping, handling, packaging, and processing to ensure a smooth replacement of your jewelry. To proceed, please provide your order number, the product you wish to replace, and a photo of the damage. We're dedicated to making it right for you.
Veinci offers free international shipping, while express shipping and priority processing can be selected at checkout. Dispatch times are 2–5 business days.
- Free standard shipping: 7–14 business days.
- Expedited shipping: 5–8 business days.
- Made-to-order items, like bespoke designs or birthstone inserts, may take longer.
- Simple designs (initials, charms, birthstones) are not considered made-to-order and follow the normal dispatch timeframe.
DO I HAVE TO PAY DUTIES?
All import duties and taxes are covered by Veinci. For further details, consult your local authorities.
Veinci accepts payments via credit card, debit card, PayPal, Apple Pay, G-Pay, and more. We accept most major credit card companies, including Visa, Mastercard, American Express, Diners, Discover, Maestro, and others.
Shop Pay and Klarna allow you to enjoy your purchase immediately, offering flexible options to pay within 30 days. Shop now and pay later!
If you have any payment issues, please contact us, and we’ll get it sorted as soon as possible.
Warranty
Veinci proudly guarantees the quality of every piece with a Lifetime Warranty. If your jewelry tarnishes or has any manufacturing defects, we’ll provide a replacement at no extra cost. In some cases, a very small service fee is applied to cover shipping, handling, packaging, and processing—it’s minimal and nearly negligible.
Care
To keep your jewelry looking its best, store it in a cool, dry place and avoid contact with harsh chemicals. Use a microfiber cloth to clean your piece, restoring its luster and shine while removing any residue from lotions, fragrances, or other products.
Others Also Added:
FAQ
How long will it take for my jewelry to arrive?
Your Veinci jewelry will typically be shipped within 3–5 business days. Standard shipping generally delivers within 7–16 business days, while express shipping takes 5–8 business days.
Made-to-order items, such as bespoke designs or birthstone inserts, may take longer to dispatch. However, simple designs like initials, charms, or birthstones are generally not considered made-to-order and follow the normal dispatch timeframe.
Rest assured, we always strive to minimize any delays and appreciate your patience.
Are there additional costs for international shipping?
For our international customers, we're pleased to offer free global shipping. There are no additional costs for international shipping when you order from Veinci, so you can enjoy our exquisite jewelry no matter where you are in the world!
What is Shipping Protection?
We offer Shipping Protection on all orders for an additional $3 USD. This protects your purchase in case of loss in transit, damage, delivery attempt failure, theft, or if tracking shows delivered but you didn’t receive the package. For peace of mind, we highly recommend adding this option at checkout.
What if the jewelry I received doesn't match my expectations?
If the jewelry you receive doesn’t meet your expectations, no worries! Veinci offers a 90-day money-back guarantee. Simply email us your order number, include a picture, and provide an explanation of the issue. We’ll provide all the necessary information to return the item, whether you’d like an exchange or a full refund. Your satisfaction is our top priority!
How does my order help animals in need?
By purchasing with Veinci, you help contribute to animal welfare around the world, allowing us the amazing opportunity to donate a portion of our profits to animal sanctuaries and rehabilitation centers each month. As Veinci grows, our impact on animal welfare grows, providing care and aid to a variety of animals in need.
How can I remove items from my cart?
To remove an item, simply click the bin icon or remove text at the top right of the product you want to delete. Please note that free gifts included in your cart cannot be removed—they’re unlocked when your cart reaches a certain amount. But don’t worry—they’re completely free! The same applies to the eBook, which is also a free bonus for our valued customers.
What can I do if I’m having trouble placing an order?
If you're having difficulties placing an order, we can make it easy by sending you an invoice directly. Simply contact us at support@veinci.com and provide the following details:
- Currency (e.g., USD)
- Product Title and Variants (List the products, quantity, and specific options for each item)
- Shipping Protection (Whether or not you want to include it. Over 70% of our customers add it, and for how affordable it is, it’s a no-brainer—it protects your order against damage, theft, or loss.)
Example:
- Currency: USD
- Adjustable Letter Initial Bracelets
- 1x (White / A)
- 1x (Black / B)
- 1x (Pink / C)
- I want shipping protection.
How can I use the Bundle app?
Some of our products offer exclusive discounts through the Bundle app, such as volume discounts (buy more, save more) and other special offers. To get started, select the quantity you’d like to buy—1, 2, 3, 4, or more. For each item, choose your preferred options (like bracelet styles), then click Add to Cart. Your exclusive discount will be automatically applied.
Please note that the discounts are perpetual—for example, if you buy 6 items, the first 4 will have the "Buy 4" discount rate, and the remaining 2 will get the "Buy 2" discount rate.
What do I do if I don’t want the eBook?
The eBook is completely free, so if you’re not interested, you can simply ignore it. There’s no need to download it or worry about it—it won’t affect your order in any way.
How does Veinci's lifetime warranty work?
Our lifetime warranty ensures peace of mind with every purchase! We will replace any item once, free of charge. However, a $10 USD fee applies to cover shipping, handling, packaging, and labor. To file a claim, please visit this link: File Warranty Claim.
