What Our Happy Customers Have To Say!
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FAQ's
How do I ensure my jewelry fits?
Ensuring your jewelry fits perfectly is key to us at Veinci. Many of our pieces are resizable for a custom fit. For those that aren't, we provide detailed sizing in the product descriptions. If you're unsure, please measure according to our sizing guide or contact us for assistance — we're here to help you find the perfect piece!
What if the jewelry I received doesn't match my expectations?
If the jewelry you receive doesn't meet your expectations, no worries! Veinci offers a 90-day money-back guarantee. Simply log into your account using the phone number or email associated with your order and request a return. We'll provide all the necessary information for you to return the item, whether you'd like an exchange or a full refund. Your satisfaction is our top priority!
Are there additional costs for international shipping?
For our international customers, we're pleased to offer free global shipping. There are no additional costs for international shipping when you order from Veinci, so you can enjoy our exquisite jewelry no matter where you are in the world!
How can I track my order after it's been shipped?
Your Veinci jewelry will typically be shipped within 3 business days. Generally orders are delivered within 5-10 business days. In rare cases where unforeseen delays occur, we still guarantee delivery within 7-16 business days. Rest assured, we always strive to minimize any delays and appreciate your patience.
How long will it take for my jewelry to arrive?
Your Veinci jewelry will typically be shipped within 3 business days. For customers in the USA, the average delivery time is 7-16 days. For our global customers, orders generally arrive within the same timeframe, but please allow an additional 20-30 days in unforeseen circumstances. We strive to get your elegant selections to you as promptly as possible.
How does my order help animals in need?
By purchasing with Veinci, you help contribute to animal welfare around the world, allowing us the amazing opportunity to donate a portion of our profits to animal sanctuaries and rehabilitation centers each month. As Veinci grows, our impact on animal welfare grows, providing care and aid to a variety of animals in need.
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